The applicant prepares and confirms its institutional information. IESG coordinates the support activities accepted for the case. ICEQC makes the certification decision. This page explains those responsibilities and the routes for official questions or concerns.
The institution identifies its responsible legal entity, proposed provision and authorised contacts. It remains accountable for its declarations, evidence and management decisions, including the implementation of any corrective action.
The institution confirms information before formal use. Assistance with organisation, language or coordination does not transfer that responsibility to a consultant.
IESG undertakes the preparation, coordination and material-handling activities covered by its applicable authorisation and case arrangement. Formal certification packages are transmitted by a regional partner that holds current authorisation and the institution's mandate for the case.
The official partner record identifies the published authorisation. The institution should match that record to the activities and scope it proposes rather than rely only on a name or logo.
ICEQC retains responsibility for verification, technical review, certification decisions and certificate issuance. IESG support does not confer those powers.
Questions requiring an official determination should reach ICEQC through the applicable process. A support provider's view must not be presented as a formal finding or approval.
People assisting an applicant must respect case-specific restrictions and the separation from official verification and decision functions. A commercial relationship must not become a route to influence a conformity conclusion.
The support arrangement identifies basic coordination, any optional consulting and the certification functions reserved to ICEQC.
Relevant employment, advisory, financial or personal interests should be disclosed and considered before an assignment. Appropriate controls can include reassignment, restricted access or declining a role that cannot be performed responsibly.
IESG's conflicts policy explains the principles for its own service relationships and referrals. Institutional information shared for an engagement must remain limited to its agreed purpose and access arrangements.
The service arrangement describes optional work and its charges separately from the certification process. Read the fees page and current official rules before accepting an arrangement. Optional-service payments do not determine review priority or the certification result.
An issue about IESG's service, conduct or communications can be raised through our complaints channel. An appeal against an ICEQC decision or a concern within ICEQC's authority should reach its official route. A person may contact ICEQC directly through those channels.
Raise an IESG service concern · ICEQC complaints · ICEQC appeals
Partner authorisation and certificate status answer different questions. Use the partner service to examine a support provider's permissions. Use the certificate register to check the legal holder and scope of a certificate.
Verify partner authorisation · Verify an ICEQC certificate
For clarification of an IESG activity, contact iceqc-support@iepx.org with the institution and proposed work concerned.