Governance and accountability

INTERNATIONAL EDUCATION SERVICES GROUP LTD is responsible for commitments it accepts in its own name. An engagement must identify the contracting party and the person authorised to confirm its scope and commercial arrangements.

We identify the organisation responsible when describing a platform rule, partner role or certification decision. Each organisation retains its own responsibilities, including where communication is coordinated through a shared channel.

Company information · Organisation and relationships

Before accepting work, we review the scope against the information, competence, capacity and authorisation required. The engagement record sets out the deliverables, institutional inputs and material dependencies.

Changes to scope, fees, responsibilities or delivery arrangements require a recorded agreement. The agreed scope remains the reference until a change is accepted; an external authority's requirements remain subject to its own process.

We consider relevant employment, commercial, advisory and referral interests when assigning work. Depending on the interest, controls include disclosure, restricted access, reassignment or declining the activity.

For an ICEQC-related engagement, the support role must remain distinguishable from the certification functions reserved to ICEQC. Any case-specific restriction takes precedence over an ordinary commercial workflow.

Conflicts and referrals · ICEQC roles and independence

The engagement identifies external contributions material to delivery. Before a contributor begins, we establish the work assigned, permitted use of institutional information and responsibility for the output.

An external contributor's professional credentials do not automatically extend the authority of IESG. Likewise, becoming an IESG delivery partner does not confer an independent organisation's authorisation or approval.

Clients and other affected people can raise a concern about IESG's services, communications or conduct. The complaint route explains the information needed, review arrangements and how to ask for a further consideration of the response.

A concern about an external organisation's decision must reach the body entitled to address it. We distinguish those routes so that a person does not lose the opportunity to use the appropriate procedure.

Raise a service concern

How we work · Service terms · Complaints policy · Brand and certification claims