ICEQC certification support

Prepare an application around your institution's actual provision, responsibilities and evidence. IESG supports education organisations with the practical work involved in preparing and coordinating an ICEQC certification application.

Discuss ICEQC support

Our authorised support role

IESG provides ICEQC application support within its applicable authorisation. Before accepting case arrangements, we confirm the institution's legal entity, the work requested and the authorisation relevant to that application.

Use ICEQC's official partner verification service to check the published authorisation. Search using the complete legal name, INTERNATIONAL EDUCATION SERVICES GROUP LTD, and read the scope of the result.

Verify partner authorisation

Start with the proposed scope

We begin by establishing the responsible entity and the provision to be submitted, whether the enquiry concerns a school, several sites or an international programme within a larger institution. This gives the preparation team a consistent scope to work from.

Our initial discussion considers the institution's legal identity, the education activities concerned, the sites and delivery arrangements, and the people responsible for the work. This helps your team organise preparation around a coherent description of provision.

Scope and eligibility

Support through the preparation process

Organising requirements and evidence

We help your team establish a working index linking the proposed scope to relevant documents and operating records. Preparation should make the institution's evidence easier to locate and understand while preserving its original source and meaning.

Requirements and evidence

Institutional self-review

Our self-review support helps your institution identify gaps and organise the work needed to address them. The agreed review produces an action record with responsibilities and follow-up arrangements.

Self-review and gap analysis

Application coordination

We coordinate preparation tasks, material versions and institutional confirmations. Formal packages go through the regional partner authorised and mandated for the case, after your institution confirms the complete material. ICEQC's acknowledgement establishes official receipt.

Application coordination

Corrective-action support

Where an institution needs assistance responding to a formal finding, support can focus on organising its actions, responsibilities and evidence. The institution must carry out the necessary work and provide an accurate account of what has been done.

Corrective-action support

Continuing support

Institutions may also need assistance maintaining their internal records, planning follow-up activity and coordinating information about material changes.

Continuing certification support

What your institution should prepare

For an initial discussion, provide a brief account of:

  • The legal organisation responsible for the education activity.
  • The institution, programme or provision you want to discuss.
  • The locations and delivery methods involved.
  • Your present stage of preparation or existing case reference, if applicable.
  • The person responsible for coordinating the institution's response.
  • Any deadlines or changes affecting the proposed work.

An initial enquiry does not require a complete evidence file. Please do not send student records, identification documents or confidential case material through the general enquiry form. An appropriate transfer arrangement should be established for any later document exchange.

Your preparation record

We agree the preparation records needed for your case: a scope brief, evidence index, preparation schedule, information-request log, action tracker or institutional confirmation record.

These records bring together the institution's preparation and responsibilities. Each identifies its owner, date and status, separating material still being prepared from information confirmed for formal use.

Who makes the certification decision?

ICEQC is responsible for certification verification and decisions. IESG's application support does not confer authority to determine conformity or issue a certificate. Our role is described alongside the responsibilities of the applicant and ICEQC.

Roles and independence

For a certificate already in use, consult the official register rather than relying on an image or a statement on another organisation's website.

Verify an ICEQC certificate

Service arrangements and planning

Understand which support activities are included, which are optional and how the work will be organised before agreeing an engagement. Our fees and timeframes page distinguishes IESG service arrangements from ICEQC's own rules.

Support fees and timeframes

Questions institutions often ask

Must every document be prepared before we contact IESG?

No. A brief description of the institution, proposed scope and current stage is sufficient to begin a support enquiry. The preparation plan can then identify the information required.

Can support cover a programme within a larger school?

The proposed provision should be described precisely, including who operates it and how it relates to the host institution. The appropriate scope and support coverage must be established for the case.

Can an existing policy be used as evidence?

A policy may be relevant, but the institution also needs to consider the operating records that show how it is applied. Preparation should preserve that distinction rather than treating a document title as proof of implementation.

Read the support FAQs

Discuss your institution's preparation

Tell us which institution or programme is involved and what help your team needs. We will identify the appropriate support discussion and the information needed to establish the work.

Discuss ICEQC support