These terms describe the framework for services supplied by INTERNATIONAL EDUCATION SERVICES GROUP LTD where they are expressly incorporated into an accepted written engagement. Read them with the proposal, scope and any additional terms applicable to your work.
Parties and order of documents
The engagement identifies the client and the company providing the service. The written agreement establishes which documents form the contract and how an inconsistency between them is resolved.
Public service descriptions help explain capability but do not, by themselves, settle the scope, price or delivery commitment for a particular institution. An enquiry is not acceptance of a service contract.
Scope and confirmation
The accepted scope identifies the objective, activities, deliverables, client inputs, responsibilities and relevant dependencies. Work starts under the arrangements accepted for that engagement.
Each party must identify a contact authorised to coordinate the work. Only a person with appropriate authority may accept a contractual commitment or approve a material change on behalf of a party.
Client information and responsibilities
The client is responsible for supplying accurate, relevant information it is entitled to share and for identifying material limitations or changes. It retains management, academic, commercial and regulatory responsibilities within its own authority.
Where a deliverable relies on client information or a third-party response, that dependency forms part of the basis of the work. The client should not present an output as addressing facts or activities outside its stated scope.
Delivery and communication
IESG performs the work accepted in the engagement using the agreed working arrangements. Material decisions, requests and changes should be recorded. If an issue affects the ability to complete an activity, the parties should discuss its effect and the action required.
Dates depend on the scope and stated inputs. A company delivery plan does not bind an independent authority or establish the timing of its decision.
Fees, invoices and external costs
The engagement sets out the fee basis, currency, applicable tax treatment, invoice schedule and payment terms. External costs require the approval or direct-contracting arrangement identified for the work.
No unspecified charge should be inferred from a general website description. Additional work must be addressed through the agreed change process. Any refund, cancellation charge or treatment of committed costs follows the accepted agreement and applicable law.
Review, acceptance and changes
The client reviews the agreed outputs using the criteria and period specified for the engagement. Questions, identified errors and matters outside scope should be distinguished so that the appropriate response can be agreed.
A change to entities, provision, locations, inputs or intended use may alter the work. Record revised activities, responsibilities and any effect on fees or timing before relying on the changed arrangement.
Confidentiality and personal information
Information received for an engagement is used for its agreed purpose, subject to necessary permissions, legal obligations and appropriate access arrangements. Each party should identify material that needs particular protection before transfer.
Personal-information responsibilities are established according to the parties' actual roles. Where one party processes information on the other's instructions, appropriate contractual provisions must be in place. The website Privacy notice does not replace those provisions.
Materials and intellectual property
Client materials retain their existing ownership. IESG's pre-existing methods, tools and materials also retain their existing ownership. Permission to use a deliverable or adapt a resource is defined by the engagement or the notice supplied with it.
Neither party acquires the right to use a third party's name, standard or mark beyond the applicable permission. A completed working tool must not be represented as an official document issued by an independent body.
Ending the engagement
The accepted agreement establishes notice, treatment of work performed, outstanding payments, committed external costs and the return or retention of information. An ending arrangement should identify work still incomplete and avoid implying that an external application or status has been resolved.
Confidentiality, intellectual-property and other provisions intended to continue remain applicable according to the contract and law.
Responsibility, disputes and applicable law
Liability provisions and any agreed limit must be stated in the accepted engagement in a way appropriate to the work and applicable law. Nothing in these terms excludes a responsibility that cannot lawfully be excluded, including fraud or fraudulent misrepresentation.
Raise an operational question with the service contact. The complaints route is available for a company service concern. The agreement establishes its governing law and dispute arrangements, subject to mandatory applicable rules.
Platforms and ICEQC support
EducationB2B participation follows the platform's own rules. Independent services are governed by the relevant provider's agreement. ICEQC support is limited to the authorised role and does not confer certification-decision authority.
Clarify a proposed engagement
Ask about any term or scope point before accepting it. Include the institution and relevant proposal reference when contacting enquiries@iepx.org.